Refund policy
REFUND POLICY
Effective Date: 27․05․2026
This Refund Policy applies to purchases made through Jewelliani.com, operated by Hillson Corp, doing business as Jewelliani.
Legal Business Name: Hillson Corp
DBA / Brand Name: Jewelliani
RETURN ELIGIBILITY
Customers may request a return within 14 calendar days after delivery of the product.
To qualify for a return:
- The item must be unused
- The item must be in original condition
- Original packaging must be included
- Proof of purchase may be required
Certain items are non-returnable, including:
- Custom or personalized products
- Final sale items
- Used or damaged items caused by the customer
- Items returned without original packaging
RETURN PROCESS
Customers must contact support before returning any product.
Unauthorized returns may be rejected.
Return instructions and return address information will be provided by customer support after review of the request.
RETURN SHIPPING
Customers are responsible for return shipping costs unless:
- The incorrect item was received
- The item arrived damaged
- The order was lost due to carrier error
Refunds do not include original shipping fees, customs fees, taxes, or import charges.
INSPECTION PERIOD
Returned items may require inspection and verification before approval.
Inspection and processing may take up to 14 business days after the returned package is received.
REFUND PROCESSING TIME
Approved refunds may take:
- 5-10 business days for internal processing
- Additional time depending on the customer’s bank or payment provider
Total refund completion time may take up to 30 business days from the date the returned item is received.
ORDER CANCELLATIONS
Orders may only be canceled before shipment processing begins.
Once an order has been processed or shipped, cancellation requests may be denied.
CHARGEBACKS
Customers agree to contact customer support before initiating any payment dispute or chargeback request.
Fraudulent or abusive chargebacks may be disputed with supporting shipment, tracking, and order documentation.
CONTACT INFORMATION
For refund or return questions, contact:
support@jewelliani.com